Job Description

About the Role Canon professional products are used to create visually compelling content. Our Cameras and Lenses captivate audiences around the world. If you have some related experience and a passion to maintain and repair equipment, this may be the job for you! Located at the Canon Factory Service Center in Costa Mesa, CA, the Broadcast Lens Repair Technician I (Representative, Tech Support I) will provide daily support of incoming repairs of Canon Broadcast TV lenses and accessories. You will be trained to perform on-site or in-house repair of ENG's lenses, Cinema lenses, Cine Servo Lenses, Broadcast Studio lenses, Field Lenses and control accessories. Your Impact Performs routine customer support activities for equipment and systems products such as wiring, cabling. Using established company guidelines, performs on-site installation, preventative maintenance, routine repair, and calibration of company's product and equipment. Serves as customer contact on technical and service related problems. May instruct customers in proper use and operation of equipment. Refers the most complex problems to higher level personnel such as supervisor or field engineers. Repairs lenses and related Broadcast and Communication products for Canon dealers and customers in a timely and professional manner. Provides technical support and training to dealers and support staff via telephone and on-site visits. Assists customers with information concerning parts, technical advice, and schematic technical drawings. Receives and inspects incoming items for repair and furnishes verbal and/or written cost estimates. Maintains service area, stocks inventory and cleaning chemicals, files service repair records. Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems. This position requires full-time presence at your assigned office(s)/worksite(s)/territory. About You: The Skills & Expertise You Bring Typically requires general education and/or vocational training but little to no experience. Ability to demonstrate fundamental knowledge of electromechanical equipment. Ability to demonstrate mechanical aptitude and use of electrical meter and hand tools to perform repairs. Must be able to lift a minimum of 25lbs. in lens/case weight. Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro-mechanical equipment. Working knowledge of computer platforms, general application software and networking environments. Capable of accessing technical websites (i.e. E-Support platform). Demonstrates ability to work in a collaborative work team environment. Demonstrates a positive internal and external work attitude. Demonstrates good customer service skills and abilities. Work on obtaining Canon Product Servicing Certifications. Travel of 25% or more is expected for this position. Individual must possess a clean valid state driver's license. The company will not pursue or support visa sponsorship for this position. We are providing the anticipated rate for this role: $20.54 - $30.75 hourly. Company Overview Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. Workstyle Description Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. #J-18808-Ljbffr Canon

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