GENERAL PURPOSE Assists pharmacy staff with general duties and provides support to pharmacy technicians and pharmacists. Maintains and replenishes inventory of medications and supplies and is responsible for general cleaning and tidying of the main pharmacy area. Organizes and sends medications (excluding controlled substances) to the patient care units. Answers and triages phone calls of a general nature, and forwards calls to pharmacist or technician when needed. ESSENTIAL FUNCTIONS Organizes and sends medications to patient care units utilizing the pneumatic tube delivery system, ensuring medications are delivered to the correct location and in a timely manner, where medication requiring verification by a pharmacist will not be sent until verification is complete. Hand delivers medications to patient care units as requested by pharmacy technicians or pharmacists, including medications that cannot be sent via the tube system due to stability concerns or medications are needed STAT. Maintains and replenishes inventory of medications and supplies in the main pharmacy area to ensure availability as needed by pharmacy staff. Returns inventory to stock when it is returned from patient care units or other areas of the hospital. Ensures all returned stock is still within its expiration date and the label matches the products stored in that location. Assists pharmacy staff with triaging general phone calls. Forwards calls requiring the knowledge and judgement of pharmacists or technicians to the correct individual. Answers phone or other inquiries of a general nature that do not require a pharmacist or technician. Provides proper service recovery communications and actions as needed. Maintains patient confidentiality at all times. Tidies and organizes main pharmacy area to maintain a neat and efficient work environment. Offers ideas and recommendations for increased efficiency of processes in the main pharmacy. Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE High School diploma preferred Or equivalent combination of education and experience KNOWLEDGE, SKILLS AND ABILITIES Basic understanding of computers and data entry required Excellent customer service and communication skills required Excellent attention to detail required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
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