Job Description

ChelleComm is a rapidly growing merchant services company headquartered in Dallas, TX. We specialize in delivering cutting-edge payment processing solutions to businesses nationwide. Our inside sales operation is the heartbeat of our business, and we’re seeking a Call Center Trainer who can fuel our growth by training a high-performance team of sales and lead generation reps.

Position Summary:

We’re looking for a results-driven Call Center Trainer with a passion for sales and a gift for coaching. This role is all about creating confident, capable reps who convert leads into clients. You’ll be responsible for onboarding new hires, enhancing current rep performance, and building a culture of excellence on the sales floor.

Key Responsibilities:

• Develop and deliver engaging training programs for sales and lead generation teams
• Conduct onboarding sessions focused on sales scripts, systems, objection handling, and CRM use
• Lead live coaching sessions, call calibrations, and skill-based workshops
• Work closely with sales managers to identify performance gaps and customize training accordingly
• Maintain training materials, knowledge bases, and performance tracking tools
• Instill a competitive, motivated, and client-first mindset in all reps
• Track and report on training outcomes and sales KPIs to measure impact

Qualifications:

• 2+ years of experience in call center training, with a focus on outbound sales or lead generation
• Strong knowledge of sales tactics, scripting, and conversion strategy
• High energy, motivational leadership style with excellent communication skills
• Experience using CRM platforms, dialer systems, and sales enablement tools
• Ability to develop training resources that drive measurable results
• Background in merchant services or financial sales is a strong plus

Why Join ChelleComm:

• Competitive salary + performance bonuses
• Fast-paced, high-growth environment with room for advancement
• Opportunity to directly shape the performance of a national sales team
• Dynamic leadership and collaborative team culture

Ready to Lead the Charge?

If you have the passion to coach, the energy to lead, and the experience to drive performance, we want to meet you. Apply now with your resume and a note about why you’re a strong fit for this role.

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