Job Description

Job Description

Job Description

Now Hiring: Call Center Customer Service Representatives - High Call Volume!

Location: Onsite - Austin, TX (Local Candidates Only)
Schedule: 8-hour shifts between 7:00 AM - 7:00 PM (No schedule changes during first 90 days)
Pay Rate: $20.77/hr.
Type: Temp-to-Hire

About the Role

Are you a customer service professional with experience in a fast-paced call center environment? We're looking for a Call Center Customer Service Representative(s) to join our team and provide critical support to Medicaid providers and clients. This is a great opportunity to make a difference while growing your career in a structured, supportive environment.

️ Responsibilities

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, claims status, and program inquiries
• Respond to high-volume phone inquiries promptly and professionally
• Accurately document all interactions in online systems
• Transfer calls to appropriate departments as needed
• Meet individual performance and attendance standards
• Perform additional duties as assigned by management

✅ Required Qualifications

• Minimum 6 months of recent experience in a high-volume call center (must be clearly stated on resume)
• Strong communication and customer service skills
• Ability to work any assigned shift between 7 AM and 7 PM
• Commitment to attendance and performance metrics

Preferred Skills

• Experience with Microsoft Office
• Strong multi-tasking abilities
• Bilingual skills are a plus!

Ready to Join the Team?

If you're ready to bring your customer service expertise to a mission-driven team, apply today and help support vital healthcare services in Texas!

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\nWe have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\nMMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\nWe appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at started on your career journey today! Apply to become a part of the MMC Team!\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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